Can I cancel or change a product I purchased from the online store?

We do not accept cancellation of products or changes to order details after the order is confirmed.

When will I receive my purchases from the online store?

Orders are processed for shipping during weekdays - we guarantee your item will be shipped within 7 days after an order is received. Once shipped, delays are not the responsibility of Rubberband Sovereign. In addition, we do not ship on Saturdays, Sundays, and holidays. Similarly, inquiries by e-mail.

Your order may be dispatched from various warehouses; in the instance of this, we will notify you via the email address associated with your order to inform you of the items related to each tracking number. Some rural addresses may take longer for delivery.

Can I ship separately ordered items together?

Products are shipped individually. We do not accept combined shipping of separate orders.

Can you ship overseas?

Yes, we can support overseas shipping. Additional Fees and Duties may apply for international orders.

Do you offer gift wrapping?

We do not provide gift wrapping.

Can I change my payment method after my order is confirmed?

We cannot accept changes to payment methods after the purchase is completed.

Do you offer returns and exchanges?

Rubberband Sovereign does not offer exchanges or returns on any product. All sales are final. However, if conditions are met, and there is an initial defect in the product, or if it is damaged during delivery or sent incorrectly, we will accept returns or exchanges. In that case, please be sure to contact us with your "order number" within 7 days after the item arrives. Any shipping fees on the original order are final and will not be refunded under any circumstances. Please note that even if it is unopened, we will not be able to accept returns or exchanges after 7 days after the product arrives. Please be aware, returns that are not authorized will not be processed.

I want to know the release date of the product

When the release is near, we plan to post it on the official Instagram and website.